Information about Nortel Certified Support Specialist (NCSS)
Certification Goal:
This designation certifies that the successful candidate can apply an entry level of technical proficiency required to install and configure, administer, maintain, and troubleshoot a Nortel Networks solution/product. Support Specialist certifications for Application Development certify that the successful candidate can apply an entry level of technical proficiency required to write and debug applications for a Nortel Networks solution.Support Specialist certifications for Database Administration certify that the successful candidate can apply an entry level of technical proficiency required to administer a database for a Nortel Networks solution.
Target Audience:
Post-sales individuals worldwide who are responsible for:
- Installing and configuring, administering, maintaining, and troubleshooting a Nortel Networks solution/product
- Analyzing and resolving routine technical issues (either locally or remotely)
- Supporting other technicians (either locally or remotely, such as field technicians) who are experiencing routine technical issues
Demonstrated Skills:
A candidate who is minimally qualified has these characteristics. In general it represents approximately three to six months of relevant or related work experience.
- Has quantifiable hands-on experience installing and configuring, administering, maintaining, and troubleshooting a Nortel Networks solution/product
- Can, with minimal assistance, install and configure, administer, maintain, and troubleshoot basic solutions/products
- Can apply knowledge of the topics tested to solve common customer support issues in most routine situations
- Can work alone, without close supervision, although he or she may be part of a team
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